Terms and Conditions

Whilst we do our utmost to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances out of our control.

The driver will drive at safe and sensible speeds in accordance with road conditions, traffic, and the legal speed limits.

Clients are responsible for any damage they cause to the interior and/or exterior of a vehicle on hire to them and will be billed accordingly for any repair or valeting required in order to reinstate a vehicle to working order - as well as any subsequent loss of earnings for the driver for the consequence of their vehicle being off the road.

We may provide subcontracted vehicles.

By supplying your email address you permit MEC to contact you via email; in return, we promise never to supply your email to any third party.

We reserve the right to change your vehicle or chauffeur at any time if necessary.

Every effort will be made by MEC to ensure that our vehicle(s) or Sub-Contractors' vehicle(s) arrive on time.

Our Chauffeurs will travel by the most appropriate route on the day unless instructed otherwise by the Customer at the time of booking.

MEC vehicles and sub-contracted vehicles are fully insured for passenger and third-party claims. However, customers' properties are carried entirely at their own risk and MEC shall not be held responsible/liable for any loss/damage to such property.

MEC will keep a lost property book at their office and will endeavour to return any lost goods left in our vehicle(s) or subcontracted vehicle(s) to the customer.

MEC and its chauffeurs have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the Chauffeur, the vehicle, or any other passenger(s).

MEC maintains a strict non-smoking policy in all its vehicles.

Online quotations do not allow for public and bank holidays like Christmas Day. On Christmas Day, Boxing Day, and New Year's Day, there will be a 100% surcharge on all journeys. All other Bank Holidays will be subject to a 50% surcharge.

All major sporting events such as Wimbledon and Ascot are charged at a premium rate, which may mean online bookings for these types of events may not be valid.

We do not accept online bookings for wedding journeys. Weddings are a specialist booking, and we require that you call the office to discuss and book your wedding journeys.

Nothing contained in these terms and conditions can affect the Clients' statutory rights.